Last Updated: 14 Nov 2025
Terms and Conditions
Last Updated: January 2025
Welcome to Quick Wash! These Terms and Conditions ("Terms") govern your use of our mobile application, website located at https://quickwash.ae/, and our car wash services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Acceptance of Terms
By creating an account, accessing, or using Quick Wash services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Quick Wash.
2. Description of Services
Quick Wash provides on-demand car wash and detailing services through our mobile application and website. Our services include but are not limited to:
- Eco-friendly car wash services
- Pressure wash services
- Interior and exterior cleaning
- Vehicle detailing services
- Additional add-on services as available
Services are provided at your specified location within our service areas in the United Arab Emirates.
3. User Accounts and Registration
3.1 Account Creation
To use our Services, you must:
- Be at least 18 years old
- Create an account with accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use of your account
3.2 Account Responsibilities
You are responsible for:
- All activities that occur under your account
- Maintaining the confidentiality of your password
- Ensuring that all information provided is accurate and up-to-date
4. Service Booking and Payment
4.1 Booking Process
When booking a service, you must:
- Provide accurate vehicle information (make, model, year, license plate)
- Provide accurate location information for service delivery
- Ensure your vehicle is accessible at the scheduled time
- Be available to provide access to your vehicle during the service
4.2 Payment Terms
Payment for services can be made through:
- Cash on delivery
- Credit or debit card
- Digital wallet (as available)
All prices are in UAE Dirhams (AED) and are inclusive of applicable taxes. Payment must be completed as per the selected payment method. For card payments, charges are processed immediately upon service completion.
4.3 Pricing
Service prices are displayed in the app and may vary based on:
- Vehicle type (Bike, Sedan, SUV, Luxury)
- Selected service package
- Additional add-ons selected
- Service location and availability
We reserve the right to modify prices at any time, but changes will not affect bookings already confirmed.
5. Service Delivery
5.1 Service Times
Service times are estimates and may vary based on:
- Vehicle size and condition
- Selected service package
- Weather conditions
- Traffic and location accessibility
We will make reasonable efforts to arrive at the scheduled time, but delays may occur.
5.2 Customer Responsibilities
You must:
- Ensure your vehicle is accessible at the scheduled time
- Remove personal belongings and valuables from your vehicle before service
- Report any pre-existing damage to your vehicle before service begins
- Provide safe and legal access to your vehicle
- Be present or ensure authorized access is available during service
6. Cancellation and Refund Policy
6.1 Customer Cancellations
- 24+ hours before service: Full refund
- 12-24 hours before service: 50% refund
- Less than 12 hours before service: No refund
6.2 Quick Wash Cancellations
We reserve the right to cancel or reschedule services due to:
- Severe weather conditions
- Safety concerns
- Unforeseen circumstances beyond our control
- Customer providing incorrect information or inaccessible location
In such cases, you will receive a full refund or the option to reschedule at no additional cost.
6.3 Refund Processing
Refunds will be processed to the original payment method within 5-10 business days. For cash payments, refunds will be processed via bank transfer or store credit.
7. Service Quality and Liability
7.1 Service Standards
We strive to provide high-quality services. If you are not satisfied with the service quality, please contact us within 24 hours of service completion at support@quickwash.ae.
7.2 Limitation of Liability
While we take care to protect your vehicle during service:
- We are not liable for pre-existing damage to your vehicle
- We are not responsible for personal items left in your vehicle
- Our liability is limited to the cost of the service provided
- We maintain insurance coverage for service-related damage
Any damage claims must be reported immediately after service completion and within 24 hours.
8. User Conduct
You agree to:
- Use our Services only for lawful purposes
- Treat our staff and service providers with respect and courtesy
- Provide accurate and truthful information
- Not misuse, abuse, or attempt to manipulate our Services
- Not interfere with or disrupt our Services or servers
- Comply with all applicable laws and regulations in the UAE
Violation of these terms may result in immediate termination of your account and access to our Services.
9. Intellectual Property
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, and software, are owned by Quick Wash and are protected by international copyright, trademark, and other intellectual property laws.
10. Modifications to Services
We reserve the right to:
- Modify, suspend, or discontinue any aspect of our Services at any time
- Update these Terms from time to time
- Change service prices and availability
We will notify users of significant changes via email or through the app. Continued use of our Services after changes constitutes acceptance of the modified Terms.
11. Termination
We may terminate or suspend your account and access to our Services immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will cease immediately.
12. Dispute Resolution
Any disputes arising from these Terms or our Services shall be governed by the laws of the United Arab Emirates. Disputes will be resolved through good faith negotiation, and if necessary, through the competent courts of the UAE.
13. Force Majeure
We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, or internet failures.
14. Contact Information
For questions, concerns, or support regarding these Terms and Conditions, please contact us:
- Email: support@quickwash.ae
- Website: https://quickwash.ae/
15. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Quick Wash regarding the use of our Services and supersede all prior agreements and understandings.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
By using Quick Wash services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.