Last Updated: 14 Nov 2025
Privacy Policy
Last Updated: January 2025
Welcome to Quick Wash ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website located at https://quickwash.ae/.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password
- Vehicle Information: Vehicle make, model, year, color, license plate number, and vehicle photos
- Location Data: Your address, GPS coordinates, and location preferences for service delivery
- Payment Information: Payment method details (credit/debit card information is processed securely through third-party payment processors and is not stored on our servers)
- Service History: Records of services requested, completed, and preferences
1.2 Automatically Collected Information
When you use our services, we automatically collect certain information, including:
- Device information (device type, operating system, unique device identifiers)
- Usage data (pages visited, features used, time spent on the app)
- Location data (with your permission) to provide location-based services
- Log information (IP address, access times, app crashes)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our car wash services
- Process and fulfill your service requests and bookings
- Process payments and send transaction confirmations
- Communicate with you about your orders, services, and account
- Send you promotional offers, updates, and marketing communications (with your consent)
- Respond to your inquiries, comments, and support requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraudulent activities
- Comply with legal obligations and enforce our terms and conditions
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, and customer support
- Drivers: We share necessary information (name, location, vehicle details) with our service providers (drivers) to enable them to provide the requested services
- Legal Requirements: We may disclose information if required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- With Your Consent: We may share information with your explicit consent
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Objection: Object to processing of your personal data for marketing purposes
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent
To exercise these rights, please contact us at support@quickwash.ae.
6. Location Data
We collect and use location data to provide location-based services, such as finding nearby service providers and delivering services to your location. You can control location permissions through your device settings. Disabling location services may limit certain features of our app.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and app, and we hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@quickwash.ae
- Website: https://quickwash.ae/
We are committed to addressing your concerns and will respond to your inquiry within a reasonable timeframe.